Hiver Extension Panel Loading Issue
Update - We are still waiting for Google to approve the latest extension version (155.0 | 7.7.24). Until then, affected users can continue using the manual installation workaround to restore Hiver functionality.

We are monitoring the approval status and will share an update as soon as the new version is released.

Manual Installation Guide: https://help.hiverhq.com/loading-issues/hiver-not-loading
Nov 13, 2026 - 15:24 PST
Update - The issue continues to affect a subset of users. The fix (version 155.0 | 7.7.24) is still awaiting Google's review and approval.

Affected users can continue using the manual installation guide to install the updated extension in the meantime. Manual Installation Guide:
https://help.hiverhq.com/loading-issues/hiver-not-loading

We are monitoring the situation and will share an update once Google approves the release.
Nov 13, 2026 - 11:04 PST
Update - We are continuing to monitor for any further issues.
Nov 13, 2026 - 03:05 PST
Update - We are currently investigating an issue affecting the Hiver extension, where the left panel is failing to load for some users following Google's phased rollout of the new Gmail UI.

Our Engineering team has released a fix in version 155.0 | 7.7.21, which has been submitted to Google and is awaiting review and approval.

In the meantime, affected users can follow the instructions in our manual installation guide to install the updated extension.

Manual Installation Guide:
https://help.hiverhq.com/loading-issues/hiver-not-loading

We will continue to monitor the situation and provide updates as more information becomes available.
Nov 13, 2026 - 03:04 PST
Monitoring - A subset of users is experiencing issues with the Hiver extension’s left panel due to recent Gmail UI changes. Our Engineering team has released a fix (version 155.0 | 7.7.21), which is currently awaiting Google’s approval.

We are monitoring the situation and will share updates once the fix is approved and rolled out automatically.
Nov 12, 2026 - 19:23 PST
MS Outlook service disruption impacting Hiver Omni
Update - Microsoft continues to report degraded service performance, and recovery is still ongoing. Some users may continue to experience delays or intermittent failures with email syncing and sending in Hiver Omni.

We are continuing to monitor the situation. Once Microsoft's services are fully restored, pending emails will sync, though clearing the backlog may take additional time depending on the volume.

For the latest updates, please refer to the Microsoft 365 Service Status page: https://status.cloud.microsoft/
Nov 13, 2026 - 15:16 PST
Update - Microsoft services are still recovering, and performance remains degraded. As a result, some users may continue to experience delays or failures with email syncing and sending in Hiver Omni.

Once Microsoft's services are fully restored, Hiver will resume syncing pending emails. Depending on the volume of emails queued, it may take some additional time for syncing to catch up completely. We will keep you updated on the progress.

We are closely monitoring the situation and will share further updates as they become available.

For the latest updates, please refer to the Microsoft 365 Service Status page: https://status.cloud.microsoft/
Nov 13, 2026 - 11:09 PST
Update - Microsoft continues to experience degraded service performance, and affected services are still recovering. Email syncing, and sending in Hiver Omni continue to be impacted.

We are closely monitoring the situation and will share further updates as they become available.

For the latest updates, please refer to the Microsoft 365 Service Status page: https://status.cloud.microsoft/
Nov 13, 2026 - 07:25 PST
Update - Email syncing, and sending in Hiver Omni continue to be impacted by the ongoing Microsoft outage. Microsoft has not yet provided a confirmed resolution or estimated recovery time.

We are continuing to monitor the situation and will share further updates as they become available.

For the latest updates, please refer to the Microsoft 365 Service Status page: https://status.cloud.microsoft/
Nov 12, 2026 - 16:02 PST
Update - The issue continues to impact email syncing, and sending in Hiver Omni. Microsoft has shared further updates on their investigation, but there is no confirmed resolution or estimated recovery time yet.

We are continuing to monitor the situation and will share further updates as they become available.

For the latest updates, please refer to Microsoft 365 Service Status page: https://status.cloud.microsoft/
Nov 12, 2026 - 14:29 PST
Update - We are continuing to monitor the situation. Email syncing and sending in Hiver Omni remain severely impaired due to the ongoing Microsoft service disruption. We haven't received any further updates from Microsoft yet.

We will continue to monitor and share updates as more information becomes available.
Nov 12, 2026 - 13:06 PST
Update - We are continuing to monitor the situation. Email syncing and sending in Hiver Omni remain severely impaired due to an ongoing outage on Microsoft's side.

For updates, please refer to the Microsoft 365 Service Status page: https://status.cloud.microsoft/
Nov 12, 2026 - 11:51 PST
Monitoring - MS Outlook is currently experiencing a service disruption, which is impacting email syncing and sending in Hiver Omni.

We are monitoring the situation and will provide further updates as we learn more.

For updates, please refer to the Microsoft 365 Service Status page: https://status.cloud.microsoft/
Nov 12, 2026 - 10:48 PST

About This Site

This is Hiver’s status page. Here you can get real-time information on how are systems are doing. You’ll find live and historical data on our system uptime and performance.
If you are experiencing any issues with Hiver, don’t hesitate to get in touch with us at support@hiverhq.com

Uptime over the past 90 days. View historical uptime.
Hiver in Gmail Major Outage
Email User Experience Major Outage
Email Sync Operational
Automation Operational
Notification Services Major Outage
Views Major Outage
Analytics Operational
Hiver Chat Operational
Whatsapp Operational
Aircall Operational
Integrations Operational
Knowledge Base Operational
Hiver Omni Degraded Performance
Email User Experience Degraded Performance
Email sync Degraded Performance
Notification Services Operational
Automation Operational
Views Operational
Analytics Operational
Integrations Operational
Knowledge Base Operational
Hiver Chat Operational
Hiver Website Operational
Third Party Services Operational
Google Apps Gmail Operational
Infrastructure Operational
AWS rds-us-west-2 Operational
AWS rds-us-west-2 Operational
AWS s3-us-west-2 Operational
AWS s3-us-west-2 Operational
AWS route53-us-west-2 Operational
AWS backup-us-west-2 Operational
AWS dynamodb-us-west-2 Operational
AWS ec2-us-west-2 Operational
AWS eks-us-west-2 Operational
AWS elb-us-west-2 Operational
AWS kafka-us-west-2 Operational
AWS apigateway-us-west-2 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 13, 2026

Unresolved incidents: Hiver Extension Panel Loading Issue, MS Outlook service disruption impacting Hiver Omni.

Nov 12, 2026

Nov 11, 2026

No incidents reported.

Nov 10, 2026

Hiver for Gmail - Email Synchronisation Delay
Resolved - On November 11, 2026, Hiver for Gmail experienced email synchronisation delays across customers due to unusually high load on our database.

This affected incoming email synchronisation and automations dependent on newly synced emails.

Our Engineering team identified and resolved the issue, and email synchronisation returned to normal.
Nov 10, 20:00 PST

Nov 9, 2026

No incidents reported.

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

No incidents reported.

Nov 5, 2026

No incidents reported.

Nov 4, 2026

No incidents reported.

Nov 3, 2026

No incidents reported.

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Incident History Powered by Atlassian Statuspage