Hiver Extension Panel Loading Issue

Incident Report for Hiver

Update

We are still waiting for Google to approve the latest extension version (155.0 | 7.7.24). Until then, affected users can continue using the manual installation workaround to restore Hiver functionality.

We are monitoring the approval status and will share an update as soon as the new version is released.

Manual Installation Guide: https://help.hiverhq.com/loading-issues/hiver-not-loading
Posted Nov 13, 2026 - 15:24 PST

Update

The issue continues to affect a subset of users. The fix (version 155.0 | 7.7.24) is still awaiting Google's review and approval.

Affected users can continue using the manual installation guide to install the updated extension in the meantime. Manual Installation Guide:
https://help.hiverhq.com/loading-issues/hiver-not-loading

We are monitoring the situation and will share an update once Google approves the release.
Posted Nov 13, 2026 - 11:04 PST

Update

We are continuing to monitor for any further issues.
Posted Nov 13, 2026 - 03:05 PST

Update

We are currently investigating an issue affecting the Hiver extension, where the left panel is failing to load for some users following Google's phased rollout of the new Gmail UI.

Our Engineering team has released a fix in version 155.0 | 7.7.21, which has been submitted to Google and is awaiting review and approval.

In the meantime, affected users can follow the instructions in our manual installation guide to install the updated extension.

Manual Installation Guide:
https://help.hiverhq.com/loading-issues/hiver-not-loading

We will continue to monitor the situation and provide updates as more information becomes available.
Posted Nov 13, 2026 - 03:04 PST

Monitoring

A subset of users is experiencing issues with the Hiver extension’s left panel due to recent Gmail UI changes. Our Engineering team has released a fix (version 155.0 | 7.7.21), which is currently awaiting Google’s approval.

We are monitoring the situation and will share updates once the fix is approved and rolled out automatically.
Posted Nov 12, 2026 - 19:23 PST
This incident affects: Hiver in Gmail (Email User Experience, Notification Services, Views, Analytics, Hiver Chat).